Steelfort Help & Support
Welcome to Steelfort Help & Support
We are here to assist you with all your inquiries related to iron ore mining, trading, logistics, and compliance. Below, you will find various resources and support options to help you navigate our services efficiently.
1. Knowledge Base
Mining Operations
- Overview of our extraction process
- Safety protocols and environmental measures
- Mining site locations and capacities
Product Information
- Iron ore quality standards and specifications
- Pricing factors and market trends
- Sample request and product certifications
Logistics & Transportation
- Shipping methods and delivery schedules
- Port and warehousing details
- Tracking and order fulfillment process
Regulatory Compliance
- Industry regulations and certifications
- Environmental and sustainability policies
- Compliance documentation and guidelines
2. Ticketing System
How It Works:
- Select a category: Technical Support, Order Inquiries, Compliance, Logistics
- Provide a detailed description of your request.
- Track the status of your ticket in real-time.
3. Live Chat & Chatbot Support
Get instant assistance through our AI chatbot or connect with a support representative for real-time problem-solving.
- Chatbot – Available 24/7 for frequently asked questions.
- Live Chat – Available Monday-Friday, 9 AM – 6 PM (GMT)
4. Contact Support
- Email: support@steelfortmines.com
- Phone: +[Your Contact Number] (Available 24/7 for urgent support)
- Head Office: [Your Address Here]
5. Client Portal
6. Feedback & Suggestions
7. Frequently Asked Questions (FAQs)
Q: What types of iron ore do you supply?
A: We provide high-grade iron ore, fines, and pellets meeting industry standards.
Q: How can I track my shipment?
A: Use our tracking portal or contact our logistics team for real-time updates.
Q: What compliance standards do you follow?
A: We adhere to international mining regulations, including ISO and environmental compliance.